X

Frequently Asked Questions

GENERAL

We do our best to make sure that we have stock on hand of everything offered on our website. Despite our best efforts, sometimes we will not be able to deliver certain items you have ordered. If this happens, we will contact you and advise a way forward.

Yes, you can place an order from anywhere in the world. Our standard shipping fee does NOT apply to orders placed outside South Africa. We will send you a quote to include international shipping. Please only make payment once the quotation has been received.

 

You will receive a confirmation email with your order details when your order has been successfully placed. This will be sent to the email address specified in your login details. If you can't find the confirmation email, please check your spam/junk mail folders. Contact us if you have any queries about your order.

 

Please email us at onlinestore@workweardepot.co.za and we will investigate why your order has not arrived on time.

If you would like to cancel an order please email us onlinestore@workweardepot.co.za and we will assist you.

If you are located near one of our branches, you are welcome to collect your order. Please inform us of your decision to collect and we will arrange it for you.

 

This should never happen, although one needs to allow for human error. Please contact us immediately and we will rectify this. On delivery, please inspect the condition of your box/es. If there are any problems with the condition of the box for example, it looks like it has been tampered with, please take photos and make a note of the issue on the actual waybill you are signing.



DELIVERY

We deliver to most areas within South Africa; we use a door-to-door courier service and therefore cannot deliver to PO Box addresses. We deliver abroad, although we would send you a quote with a new shipping fee depending on the size of your order and the destination. Central areas could take 2-3 working days for delivery. Outlying areas could take 2-5 working days depending on when your area is serviced.

 

We offer free delivery for online orders over R500, to all areas within South Africa. R100 will automatically be added for all online orders under R500.

No

Yes, we do, although we would send you a quote with a new shipping fee depending on the size of your order and the destination.

 



PAYMENTS

Yes, your credit cards details are safe. We use a third-party credit card facility called PayGate which uses the latest encryption technology. You will automatically be redirected to a secure browsing window, before any credit card details are requested.

We accept all major cards including Visa, Mastercard, American Express, Diners Club International.
You can also pay by EFT (Electronic Funds Transfer). If you have an account with us your order will be placed on your account. Unfortunately, we don't accept cash or cheques on delivery.

Yes, our payment processor will accept a non-South African credit card. You will automatically be billed on your credit card statement with the equivalent value in your currency.

No, we are only able to accept credit card or EFT payments on the online store.



RETURNS, EXCHANGES & REFUNDS

Yes, if you are unhappy with the product/s received you can return them to us at your own cost. We will credit or refund you if the products are unused and undamaged. Products purchased online can be exchanged or returned within 30 days of delivery.

If you are entitled to a refund (only unused and undamaged goods), we can deposit it directly into your back account. You would need to send a refund request along with your banking details on a bank letter.

Yes, we are happy to exchange any product for a different size or colour, although this will be at your own expense. Please contact us to assist.

On condition that the items are unused, not damaged and unwashed, you can:
1. Take the items to your nearest Jonsson Workwear Depot, along with a copy of your invoice and exchange the items there.
OR
2. You would need to send the unwanted items back to us at your own cost, including a copy of your invoice inside the returning parcel. Send the details to us at onlinestore@workweardepot.co.za  to inform us of what is on its way back to us, how you have sent it and what you would like in return. When we know an exchange is required, we will quote you on freight for delivering the new items. Once the returned items have arrived, we will send you a notification, wait for the credit note to be done and then process the new order once freight payment has reflected.



PERSONAL DETAILS & PRIVACY

Yes, when we ask you to share private details with us, such as personal or payment information, we ensure that information is secure.

Never. Your information is kept confidential and is never disclosed to third parties.

We strongly recommend that you keep your login details and passwords safe and private, so that only you can log on to our website. You have the option to change your password at any time in the "My Account" section of our website. If you suspect that someone is accessing the site with your credentials please contact us.

 

You can request a new password to be sent to you by clicking on the "Forgot Password" link on the login page.



EMBROIDERY & TAPE APPLICATION

Yes, we have on-site customised embroidery facilities where you can brand your workwear with your company logo or message.

After adding products to your cart, proceed to 'checkout'. On 'check out' you simply check the tick box which asks whether you would like an embroidery quotation. Once we receive your order we will contact you for further information.

Please provide us with the following:

  • Company logo or text (preferably in high resolution)
  • Embroidery colours required
  • Size and positioning of your logo/ text
  • Please advise which garments require embroidery