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FREQUENTLY ASKED QUESTIONS


Ordering & Your Orders
 
Will you have stock of the items that I have ordered?
We do our best to make sure that we have stock on hand of everything offered on our website. We update the website daily and monitor stock of products closely. Despite our best efforts, sometimes we will not be able to deliver certain items you have ordered. If this happens, we will contact you to let you know.
 
Can I order online if I do not live in South Africa?
You can place an order from anywhere in the world, our standard shipping fee does not apply to orders shipped to places outside South Africa, we will send you a new quote for international shipping.
 
How do I know if my order has been successfully placed or not?
You will receive a confirmation email with details of your order when your order has been successfully placed. This will be sent to the email address specified in your login details. If you can't find the confirmation email, check your spam/junk mail folders. Contact us if you have any queries about your order.
 
My order has not arrived when I expected it to, what can I do?
Please contact us and we will investigate why your order hasn't arrived on time.

How do I cancel an order?
If you would like to cancel an order please contact us and we'll assist you.

Can I collect my order from my local branch instead of door-to-door delivery?
If you are located near one of our branches, you can collect your order. Please inform us on your decision to collect and we'll arrange it for you.
 
What happens if items are missing from my order, but listed on the invoice?
This should never happen, although one needs to allow for human error, we will ensure that your order is fulfilled with what was on your invoice. Please contact us immediately and we will rectify this. On delivery, please inspect the condition of your box(es). IF there are any problems with the condition of the box i.e.: looks like it has been tampered with, please take some photos and make a note of the issue on the actual waybill you are signing.
 
Delivery
 
What areas do you deliver to?
We deliver to most areas within South Africa; we use a door-to-door courier service and therefore cannot deliver to PO Box addresses. Our courier service does not deliver to farm addresses and may contact you for an alternative delivery address. We deliver abroad, although we would send you a quote with a new shipping fee depending on the size of your order and the destination.
 
What is the cost of delivery?
We offer free delivery on online orders to all areas within South Africa.
 
Is there a minimum order for delivery?
No, we are happy to deliver anything you order. There is no minimum order quantity.
 
Do you deliver to other countries outside of South Africa?
Yes we do, although we would send you a quote with a new shipping fee depending on the size of your order and the destination.
 
Payments

Are my credit card details safe?
Yes, your credit cards details are safe. We use a third party credit card facility called VCS (Virtual Card Services) which uses the latest encryption technology - you will automatically be redirected to a secure browsing window, before any credit card details are requested.
 
What payment options are available?
You can pay for your order using a credit card, we accept all major cards including Visa, Mastercard, American Express, Diners Club International and JCB. You can also pay by EFT (Electronic Funds Transfer). If you have an account with us your order will be placed on your account. Unfortunately we don't accept cash or cheques on delivery.
 
Can I pay in a foreign currency with my credit card?
Yes, our payment processor will accept a non-South African credit card; you will automatically be billed on your credit card statement with the equivalent value in your currency.
 
Can I pay cash or COD?
No, we are only able to accept credit card or EFT payments.
 
Returns, Exchanges & Refunds
 
Can I return online purchases?
Yes, if you are unhappy with the product received you can return them to us at your own cost and we will refund you if the products are unused and undamaged. Products purchased online can be exchanged or returned within 30 days of delivery.
 
How will I be refunded for items bought online?
If you are entitled to a refund (only unused and undamaged goods), we can deposit it directly into your back account.
 
Can I exchange a product if the size or colour is incorrect?
Yes, we are happy to exchange any product for a different size or colour, although this will be at your own expense. Please contact us to assist.
 
How do I go about doing an exchange?
As long as the items are unused, not damaged and unwashed, you can:
1. Take the items to your nearest Workwear Depot branch, along with a copy of your invoice and exchange the items there.
OR
2. You would need to send the unwanted items back to us at your own cost, including a copy of your invoice inside the returning parcel - let us know at onlinestore@workweardepot.co.za what is on its way back to us, how you have sent it and what you would like in return.

When we know an exchange is required, we will quote you on freight for delivering the new items. Once the returned items have arrived, we will send you a notification, wait for the credit note to be done and then process the new order once freight payment has reflected.

Personal Details & Privacy
 
Are my personal details secure?
Yes, when we ask you to share private details with us, such as personal or payment information, we ensure that information is secure.
 
Will you disclose my e-mail address or personal details to others?
Never, your information is kept strictly confidential and is never disclosed to third parties. We are committed to protecting your confidentiality and have pledged not to share your information with any outside parties.
 
What happens if someone logs on using my details?
We strongly recommend that you keep your login details and passwords safe and private, so that only you can log on to our website. You have the option to change your password at any time in the "My Account" section of our website. If you suspect that someone is accessing the site with your credentials please contact us.
 
What happens if I lose my password?
You can either request a new password to be sent to you by clicking on the "Forgot Password" link on the login page or contact us for assistance.
 
Embroidery & Tape Application
 
Can I personalise my workwear?
Yes, we have on-site customised embroidery facilities where you can brand your workwear with your company logo or message.
 
How do I request embroidery?
After adding products to your cart, proceed to 'checkout'. On 'check out' you simply check the tick box which asks whether you would like an embroidery quotation. Once we receive your order we will contact you for further information.
 
What are your embroidery requirements?
We will need your company logo (preferably jpeg file) with your Pantone colour reference, the size and positioning of your logo, the quantity you require and what products you will be branding.

CALL US
+27 33 264 4000
EMAIL US
onlinestore@workweardepot.co.za
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